Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

We offer deliveries to people within Nairobi. We also organize on how to deliver your package if you are outside Nairobi. Free deliveries are done for a purchase above KSh 10,000.

Do You Ship Internationally?

We are not doing international shipments at the moment.

How Long Will It Take To Get My Package?

Deliveries within Nairobi are done within the day of purchase. However, the delivery time outside Nairobi might vary depending on your location.

PAYMENT

What Payment Methods Are Accepted?

Currently we are accepting M-Pesa and on-cash delivery payment methods.

Is Buying On-Line Safe?

We have taken every necessary procedure to make online buying safe for all our customers.

Order & Retunrs

How do I place an Order?

To successifully place an order, choose the product(s) that you need to purchase. They will be automatically added to the cart. Proceed to check out, where you can select your mode of payment.

Do I need an account to place an order?

You can opt to create an account on the platform or supply us with enough details to process your order.

How Do I Track My Order?

We will send you enough information to show you the progress of your order.

How Can I Return a Product?

We will need to authenticate the status and reason for returning a product before it is returned.
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